Frequently Asked Questions
To book an appointment, visit our online booking portal at TheAppointments.ca. Select your service, check for availability, and book. You can also create an account and choose the type of service and provider you need. Follow the prompts to schedule your session at a convenient time.
Our platform offers a range of services, including psychiatrists, psychologists, adult counselors, couples counselors, child and youth counselors, addiction counselors, and doctors.
We strive to ensure that all healthcare professionals on our platform are licensed to practice in their respective provinces and fields.
Each healthcare professional has a profile with their qualifications, areas of expertise, and client reviews. You can browse these profiles to find a professional who meets your needs.
Yes, you can book an appointment for a family member or dependent using your account. Make sure to provide the correct information for the person who will be receiving the service.
No, referrals are not necessary.
Psychological assessments are typically conducted by psychologists. Costs may vary and can only be determined after the first two sessions.
Our platform is designed for non-emergency issues. If you are experiencing an emergency, please call 911 or go to your nearest emergency room.
There is no fee for creating an account or browsing providers. Service fees are determined by the individual healthcare professionals and will be displayed when booking an appointment.
You can cancel or reschedule your appointment through your account on the portal within 48 hours before the appointment. However, no amount will be refunded if the cancellation is made within 24 hours. Please refer to our cancellation policy for more details.
Payment details and methods are handled directly through the portal when booking. We accept various forms of payment, including credit cards and PayPal.
We provide receipts for the service. Most insurers cover our services, but it is best to check with your provider first.
At present, we are not set up to do direct billing, but we are working on it.
The length of each session depends on the service. The duration is mentioned on the portal when booking the service. Generally, counseling sessions last 45 to 60 minutes, while psychiatrist sessions are around 15 minutes.
Absolutely. We adhere to strict confidentiality and privacy guidelines as outlined by the Health Information Protection Act (HIPA). Your personal health information is kept secure and confidential at all times.
Our portal uses advanced encryption and security measures to protect your personal information and ensure a safe and secure experience.
You will need a computer, tablet, or smartphone with a stable internet connection. A webcam and microphone are necessary for virtual consultations. We also provide phone service.
For any issues or questions, you can contact our customer support team through the portal’s help section or email us at info@theappointments.ca.
Yes, we encourage feedback. After your session, you will have the opportunity to leave a review for your healthcare professional and provide feedback on your experience through our portal.
